Last Updated: July 3, 2026 Version: 3.1
1.1. These Terms of Service govern the use of the computer programs (hereinafter the "Software") created by OneClick AI Solutions s.r.o. and accessible via the website https://sweetbun.ai, intended for users' communication with advanced artificial intelligence – AI (hereinafter collectively the "Service"). Anyone who wishes to use this Software must carefully read these terms and express their agreement with them.
1.2. These license terms constitute a contract concluded within the meaning of Section 2373(1), second sentence, of the Civil Code (Act No. 89/2012 Coll., the Civil Code) between the producer of the Software and the provider of the Service:
OneClick AI Solutions s.r.o. with its registered office at Sokolovská 428/130, Karlín, 186 00 Prague 8 ID No. (IČO): 23948353 Tax ID (DIČ): CZ23948353 registered with the Municipal Court in Prague under file no. C 435717 (hereinafter the "Company")
and the user, where the user means any natural person who wishes to use the Software and the Services.
1.3. Agreement to these terms must be expressed in their entirety; they cannot be accepted only in part or with reservations. By accepting these terms via the web or user interface of the application upon commencing use of the Service, everyone expresses their unconditional and permanent consent to the terms of use of the Service for the entire time they use it. These terms also apply to any repeated use of the Service or to new versions of the Software, without the need for the user to expressly accept them again.
2.1. Protection of Rights. The Software (AI) is a unique computer product that is the singular result of the creative activity involving the specific know-how of the Company and is subject to copyright and protected under the Copyright Act (Act No. 121/2000 Coll., on Copyright and Rights Related to Copyright), as well as internationally.
2.2. Reservation of Ownership. The Software (AI) is and remains the property of the Company, and by accepting these license provisions users acquire only the right to use it as a Service, exclusively under the conditions and limitations set out below. Nothing in these terms constitutes or establishes any sale, transfer, assignment, or conveyance of rights to the Software, regardless of the legal order of the place or country from which the Software is accessed.
2.3. Communication Principles (communication solely with AI). All communication (telephone, written, using images) by the user within the Service constitutes machine-generated content, in which the user communicates solely with the Software – artificial intelligence (AI). The user is expressly notified of this fact upon commencing use of the Service.
2.4. The Service is set up and designed so that, during communication, the artificial intelligence (AI) responds immediately to the user and their prompts. However, the Software does not use any subliminal, intentionally manipulative, or deceptive techniques beyond the user's awareness, nor does it exploit users' vulnerabilities due to their age, disability, or specific social or economic situation with the aim of materially distorting the behaviour of such a user in a way that causes or could cause significant harm. The purpose of the Service is entertainment only. The Services are not intended as emotional or any other form of professional support. The Software is designed not to deliberately manipulate the user's emotions negatively in order to create dependency on the use of the Service.
2.5. Emotion Recognition. In order to achieve more authentic communication, and thus provide a better and higher-quality Service and interaction, the Software – artificial intelligence (AI) – is equipped with a function for recognizing users' emotions and with the ability to gradually improve. The user is expressly notified of this fact upon commencing use of the Service.
2.6. AI Characters. The AI Characters generated when using the Service are entirely fictional; they have no real emotions, intentions, or ability to fulfill promises (e.g., meetings) and must not be confused with reality. AI Characters are entirely fictional and have no model in the form of actually living persons. None of the preset characters resembles existing persons. The user is expressly notified of this fact upon commencing the generation of an AI Character.
2.7. Accuracy of Content. Due to the nature of the Software (AI), the Service may produce content that is inaccurate or incomplete. Users are responsible for assessing the suitability of the information communicated within the communication.
2.8. Changes to the Service. The Company is constantly developing AI technology. We reserve the right to add, change, limit, or remove features or components of the Service (e.g., specific AI models or voices) at any time without prior notice.
3.1. Age Restriction. The Service is intended exclusively for persons over 18 years of age. It is the right and obligation of the Company to verify the actual age of the user.
3.2. Age Verification. As part of setting up the User Account, the user's age will be reliably verified so as to exclude misuse of the Service by minors.
4.1. User Account. Only registered users may use the Service. In order for a user to use the Software – artificial intelligence (AI) (in particular chat with AI Characters), they must have a user account through which they will access the Software. The user account will be created based on registration made in the web interface. During registration, the user is obliged to provide all required data correctly and truthfully.
4.2. Conclusion of the Contract. The contract between the Company and the user under these terms is concluded no later than the moment the user agrees to its content by clicking on the graphical user interface control element (CheckBox) on the website as part of creating the User Account. The user agrees to the use of means of distance communication when concluding the contract, whereby the user's identification details provided when setting up the User Account are deemed correct for the purposes of concluding the contract.
4.3. Account Security. Access to the User Account is by default secured by a user login (email) and password. The account is non-transferable. The Company bears no responsibility for the use or misuse of the User Account by a third party. Each user bears sole responsibility for the use of their account.
4.4. Account Cancellation. The user may cancel their User Account at any time. The Company may likewise cancel the User Account at any time at its own discretion. This will happen in particular where the user breaches any of the provisions of the terms of use. The user acknowledges that upon cancellation of the user account, access is disabled and the user can no longer log in. The information and data entered into the Software (chats, images, videos, AI Characters, etc.) are not deleted immediately; they are retained for up to 3 years from the user's last activity and then deleted, as set out in Article 9.5 and the Privacy Policy. Payment records and accounting documents are retained for the statutory period (billing/accounting documents for at least 10 years under Czech VAT law). The user may request the earlier complete erasure of their personal data at any time by emailing support@sweetbun.ai.
4.5. Account Type. There are two types (profiles) of User Accounts – FREE and PREMIUM.
4.6. Responsibility and Security. Each user is fully responsible for all activity occurring under their User Account. Although communications are private, users are strongly advised not to share sensitive personal data (financial data, addresses, passwords).
5.1. Disclaimer of Liability. The operator provides and ensures only the operation of the web application enabling the sharing of content and ideas with artificial intelligence (AI) and, to the maximum extent permitted by law, never bears responsibility for the content as such shared by the user with the Software. Each user is solely responsible for the content of their communication or ideas that they wish to share with the artificial intelligence (AI).
5.2. User Conduct. Content created by the user must in no case violate the applicable legal regulations of the Czech Republic, the European Union, or any other countries from which users originate, and furthermore must not in particular:
The complete list of prohibited topics is available here: Blocked Content Policy. The user also undertakes to comply with the Community Guidelines, available here: Community Guidelines.
6.1. Use of the Software. The Service is provided for use by means of remote access through the web interface at www.sweetbun.ai. Through these terms, the Company grants the user authorization (non-exclusive and non-transferable) to use the Software – artificial intelligence (AI) – as an end user. The Company enables the user to use, from anywhere via the internet, the Service of accessing the Software – artificial intelligence (AI) – in the ways and to the extent set out in these terms (SaaS).
6.2. User Content. In the case of the Service, this is generative AI designed to create entirely new and original content for the comfort and immediate experience of users, and which gradually evolves and learns based on the data and information provided. When using the Service, emotion analysis of users and the training and improvement of the Software – artificial intelligence (AI) – therefore automatically takes place within the given behavioural and contextual environment created by the user based on their inputs (prompts). The user is expressly notified of this fact upon commencing use of the Service and consents to it.
6.3. Third-Party Software. The Service may also include standalone third-party software applications, models, and tools that are provided or otherwise made available together with the Service.
6.4. Technology Protection and Data Mining Ban. It is expressly prohibited, and no user may:
The above conditions and limitations on the use of the Software take precedence, to the maximum possible extent, over the provisions of legal regulations. In the event of a breach of the license terms, the Company is entitled to compensation for all harm, losses, and costs incurred as a result of the breach. In the event of a breach of the license terms, the Company also has other claims granted to software producers by law.
6.5. Feedback. If a user sends us any ideas, suggestions for improvement, or feedback regarding the Service, they also agree that the Company may use these suggestions without any limitation and without any claim to reward or compensation for the user.
7.1. Content Control. The Company reserves the right to monitor the content of users' communication using automated tools (LLM) as well as manual review, in order to ensure the safe operation of the Service.
7.2. Procedures:
7.3. Blocking. The Company reserves the exclusive right to block, disable, or delete any User Account in the event it is found that its content violates the principles set out in these terms, at its own discretion and without any compensation or refund.
8.1. Service Model. Unless the FREE profile is selected, the Service is provided as paid and operates on the basis of a subscription and/or the purchase of tokens. The PREMIUM profile is therefore always provided as a paid Service. A subscription means that, as part of a regular monthly payment, the user obtains unlimited chat, 100 tokens per month for generating images and videos (AI Characters), and 30 minutes of calls per month. Once these are exhausted, the user may generate images and videos and talk to AI Characters using additional tokens, which can be purchased separately.
8.2. Accepted Payment Methods. The Service accepts the following payment methods only:
Bank transfers, SEPA, Apple Pay, Google Pay, PayPal, or any other payment methods not expressly listed above are not accepted.
8.3. Prices and VAT. The Company is a VAT payer in the Czech Republic (DIČ: CZ23948353). All prices displayed on the website and inside the application are stated inclusive of value-added tax (VAT/DPH) at the statutory rate applicable in the Czech Republic. A tax invoice meeting the requirements of Czech accounting and tax law is issued for every successful payment; the User may request the document at support@sweetbun.ai.
8.4. Subscription and Renewal.
8.5. Token Logic.
8.6. Cancellation and Access.
8.7. Limitation of Liability. The provider of payment services is, in the case of card payments, Finby Finance Limited or Trust Pay, a.s., and, in the case of cryptocurrency, UAB Decentralized. The provision of payment services is governed exclusively by the terms of these companies available at https://finby.cz/pravni-dokumenty/ and https://coingate.com/legal-documents. The Company bears no responsibility for the execution, correctness, and error-free operation of the payment services on the part of these providers.
8.8. Taxes. Each user is solely responsible for fulfilling and paying their tax obligations arising in connection with the use of the Service. If content is downloaded from abroad, the download fee may be subject to a transaction tax that will be added to the fee.
The Company applies the following specific rules for refunds:
9.1. Subscription Refund:
9.2. Token Package Refund:
9.3. General Rules:
9.4. Waiver of the Right of Withdrawal (for EU consumers). The User expressly agrees that the Service (delivery of digital content) is made available to them immediately after payment, i.e., before the expiration of the statutory 14-day period for withdrawal from the contract. For this reason, the User acknowledges that upon payment and launch of the service, they lose the right to withdraw from the contract within the meaning of Section 1837(l) of the Civil Code. The claim for a refund is governed exclusively by the rules set out in this Article 9.
9.5. Data Retention. If the User cancels their account, their chat conversations, generated media, custom AI Characters, and AI memories are not deleted immediately — they are retained for up to 3 years from the user's last activity and then deleted (earlier erasure can be requested at any time by emailing support@sweetbun.ai). Records of the subscription, payments, and aggregated usage indicators (number of tokens consumed, voice-call minutes, number of custom characters created) are retained for the duration of the service and thereafter for the statutory period, solely for verifying refund eligibility under Article 9.1, dispute resolution, fraud prevention, and complying with the relevant accounting and tax obligations (billing/accounting documents are retained for at least 10 years under Czech VAT law). By submitting a refund request after account cancellation, the User acknowledges that the Company will evaluate the request against these retained records. Full details can be found in the Privacy Policy.
10.1. Limitation of Liability. The Service is provided for use without any warranty. The producer is not liable for the suitability of the Software and its fitness for any purpose. The Company does not warrant or in any way guarantee the availability of the Service to users, nor the response speed of the Software. In the event of any defect or unavailability of the Service, the Company can be contacted, and the Company will make reasonable efforts to restore the Service as soon as possible.
10.2. Due to the special nature of software products as such and the level of technical development achieved, it is currently not possible to entirely rule out the occurrence of any, including accidental, errors (defects) in software products, even in Software created by the Company. The existence of such defects is not a breach of the contract and/or the terms of use, and no claims from defective performance arise for the user in this connection.
10.3. The Company provides no warranty or guarantee regarding the content placed on the platform https://sweetbun.ai. Likewise, it bears no responsibility for the content as such, its suitability for a particular purpose, and its freedom from defects. The Company bears no responsibility for the actions of users based on interaction with AI Characters. Users acknowledge that they are always communicating with the Software and not with a human.
10.4. Financial Liability Cap. The user acknowledges that errors and inaccuracies may occur during the use of the Service. To the maximum extent permitted by law, the Company is not liable for any special, direct, indirect, incidental, consequential, or regressive damages of any kind, even if it was informed in advance of the possibility of such damage. The limitation of liability applies to all claims regardless of form, whether claims under contract, from breach of law, and/or in tort (including negligence). To the maximum extent permitted by applicable law, the total aggregate liability of the Company to the user for any claims arising in connection with the use of the Service shall not exceed the amount actually paid by the user to the Company in the last 12 months prior to the event giving rise to the claim for damages.
10.5. Indemnification. In the event that the Company must, in connection with content placed on the platform https://sweetbun.ai, pay any fine, penalty, or compensation for damages, the user who uploaded that content to the platform is obliged to indemnify the Company and pay it the damage incurred in full.
11.1. Data. The Company is in no case liable for any harm (damage) incurred by the user as a result of the loss, destruction, or corruption of data.
11.2. Account Access. The Software processes data, details, and information that users enter into the Software within their User Account when using the Service and communicating with AI Characters, which may be of an intimate or confidential nature. This information and data are not shared with anyone. All communication is the property of the user as the creator of the content, and the operator – the Company – does not further use it other than as expressly stated in these terms. Within the ordinary operation of the Service, the Company does not access the content of users' communication; it obtains such access only in the exceptional cases set out in the Privacy Policy (in particular where a user reports content, or where automated safety filters flag content as high-risk), and then only to the extent necessary to perform administrative tasks and verify compliance with the terms of use.
11.3. Data Processing. At the same time, the Company needs certain personal data of users to ensure the proper operation of the Service, in particular for the purpose of age verification, connecting to the user account, diagnostics, troubleshooting and fixing errors, or informing about new versions. The Company will make technically reasonable efforts to protect users' data. The privacy policy is available here:
12.1. In accordance with US federal laws and international standards, we declare: All visual depictions on this website are exempt from the provisions of 18 U.S.C. § 2257 and 28 C.F.R. § 75 because they do not depict actual persons engaging in the conduct specified in 18 U.S.C. § 2256 (2) (A) through (D). All content consists of computer-generated (AI) simulations that merely resemble human beings but are not recordings of actual persons.
13.1. Governing Law and Dispute Resolution. If the legal relationship between the Company and the user established by these license terms, or by the license contract, contains an international (foreign) element, then it is expressly agreed that this relationship is governed by Czech law, in particular the Copyright Act and the Civil Code, with the understanding that for the purposes of the relations between the parties:
Any disputes between the Producer and users are to be resolved exclusively by the courts of the Czech Republic in accordance with Czech procedural legal regulations. The court competent to decide disputes is the general court of the Company.
13.2. Entire Agreement. These terms constitute the entire agreement between the Company and the user of the Service. However, these terms may change. Each change will be posted at https://sweetbun.ai. The Company reserves the right to change the terms of use at any time. By continuing to use the Service, users express their agreement with the new wording.
13.3. Consumer Dispute Resolution (ADR). In the event that a consumer dispute arises between us and a consumer from a purchase contract or a contract for the provision of services that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is: Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Web: adr.coi.cz.
13.4. Severability Clause. If any provision of these terms is or becomes invalid or unenforceable, this shall not affect the validity of the other provisions. The invalid provision shall be replaced by a provision that comes closest in meaning and purpose to the original provision.
13.5. Contact. In case of questions or complaints, please contact us at: support@sweetbun.ai.
OneClick AI Solutions s.r.o. Sokolovská 428/130, Karlín, 186 00 Prague